In a traditional IT operating model competencies are grouped in silos with clearly defined responsibilities. The cloud is fundamentally changing that by forcing teamwork between technology teams for a common objective, keep the environment up and running. Going to digital and the responsiveness and agility required to do this forces the operating model even further from the traditional one. By separating out business processes and the services that support each of the steps, the interactions between business and IT are increased dramatically. What about a model where the business is responsible for the business process as a whole and IT focuses on the delivery of individual services that support business process steps? Let’s explore the advantages of such approach and highlight the changes. Have a good listening.