Building a Hybrid Functional Reference Architecture – Part 6 – Service Fulfillment

In the previous podcasts we have spoken about the development of the service, its automation and its inclusion in the service catalog. Let's now go to the consumption of services and pretend we are an end-user wanting to request a service for consumption. Here is where we encounter the difference between the service and service …

Why IT Should Become an Internal Service Broker

In the previous blog entry we talked about IT becoming service focused. We also talked about the IT environment becoming more complex as, in an effort to reduce cost, services and applications are hosted in a variety of platforms. These platforms extend from the traditional environment, through private, managed and public cloud to SaaS services. …