Building a Hybrid Functional Reference Architecture – Part 6 – Service Fulfillment

In the previous podcasts we have spoken about the development of the service, its automation and its inclusion in the service catalog. Let's now go to the consumption of services and pretend we are an end-user wanting to request a service for consumption. Here is where we encounter the difference between the service and service …

Why IT should become an Internal Service Broker? Part 2

In the previous blog entry we started discussing why IT should become an internal service broker and I shared the first three steps of the process to get there. We started by defining the services that are expected from the business, then looking at which services should be delivered by other entities, to finally discussing …