Building a Hybrid Functional Reference Architecture – Part 8 – Service Assurance

Now that the user runs the service instance, let's finish the description of the pillars in the hybrid management functional reference architecture by focusing on the service assurance, called Detect to Correct or D2C in IT4IT. A user is using a service instance and something goes wront. What actually happens? At supply layer, the resources …

Building a Hybrid Functional Reference Architecture – Part 6 – Service Fulfillment

In the previous podcasts we have spoken about the development of the service, its automation and its inclusion in the service catalog. Let's now go to the consumption of services and pretend we are an end-user wanting to request a service for consumption. Here is where we encounter the difference between the service and service …

Building a Hybrid Functional Reference Architecture – Part 5 – Service Fulfillment Design

In my last podcast, I talked about the Service Capability Design of Requirement to Deploy, let's now focus on the Service Fulfillment Design, in other words the development of the automation required to make the service available to the end-user. Whether the service is developed internally, intermediated or aggregated, it requires some interaction with the …

Building a Hybrid Functional Reference Architecture – part 4 – Service Capability Design

In my previous podcast we described the Strategy to Portfolio aspects of the architecture. Let's continue and address the Requirements to Deploy section. As I pointed out in the overall description of the link between the architecture and IT4IT, we have divided that value stream in two parts. Let's focus on the first part, the …

Building a Hybrid Functional Reference Architecture – part 1 – Brokering

Many companies talk about transformation to digital and using many digital services in support of their business. Unfortunately they do not always understand the implications of their request. Consuming services from many suppliers is mandatory to transform at the speed required by the business, but it implies hybrid IT. Moving to hybrid requires rethinking of …

DevOps, Swarming and Automation to complement Brokering

In my last podcasts I talked about hybrid IT, brokering and supplier management. But there is more to the new digital world. IT departments need to respond fast to ever changing requirements of the business. The user experience is becoming critical to ensure lasting relationships and successful business. Agile and DevOps tend to make the …

From IT to Digital Business Operating Model

In a traditional IT operating model competencies are grouped in silos with clearly defined responsibilities. The cloud is fundamentally changing that by forcing teamwork between technology teams for a common objective, keep the environment up and running. Going to digital and the responsiveness and agility required to do this forces the operating model even further …

Hybrid is the Norm

As companies embrace cloud in general and public cloud in particular, they open up their environments. This requires a thoughtful thinking because they are adding new workload locations, but in most situations, without removing the existing ones. Beside the public cloud, SaaS services are increasingly consumed, making the IT landscape the end-user interacts with complex. …