Brokering, shield your complexity

In my last podcast I spoke about service integration and management, about how to manage the multiple suppliers that together will provide you with the IT environment and services you present to your users and customers. But there is more to it. The number of suppliers makes the access to the environment increasingly complex. Indeed,... Continue Reading →

The Journey to Service Integration

In my last blog post I discussed how to manage service providers while running IT as a service broker. I mentioned that most companies go for a hybrid service integration model maintaining integration leadership and skills. I also pointed out this is a journey and not an easy one.Starting the cultural changeThe culture and working... Continue Reading →

Cloud Brokering and Provider Management

Lately I started discussing Brokering in a group conversation and took the NIST definition expecting all attendees would immediately relate to what brokering actually meant. Halfway through the conversation however somebody intervened and asked me why I was not just using a web page with links for all the services that needed to be accessed.... Continue Reading →

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